Desktop Orchestration
Collaboration Deployed
Desktop Orchestration – Driving Operational Productivity & Improving Customer Experiences
Interested in simplifying your agent’s desktop?
Dramatically drive OpEx (Operational Expense) savings & improve your customer’s experience with our Desktop Orchestration. We wrap your existing systems in a new experience that enables dozens of enhancement possibilities. See below.
Ps. Our development process is designed to require the minimum amount of effort/coordination with existing applications.
Orchestrated Tool Benefits
Our Desktop Orchestration is a customer service platform that helps improve operational productivity & customer experience through seamless integration, process automation & activity monitoring among other key capabilities.
Dramatically drive OpEx savings & improve your customer’s experience with our Desktop Orchestration. We wrap your existing systems in a new experience that enables dozens of enhancement possibilities. See below.
Ps. Our development process is designed to require the minimum amount of effort/coordination with existing applications.
Features
- Automated Login
- Auto-Lookup Time-Saver
- Intelligent Dashboard
- Snapshots of Customer info
Desktop Orchestration Benefits
- Single Sign-On – Save Talk time for every agent every time they log into their tools, by having (1) single sign on for all tools
- Automated Lookup – Save Talk Time on every call by automatically querying the account in all tools
- Dashboards – elevate critical info for your agents while keeping them focused on the customer without spending time searching for that info
- 360° View – Aggregate various databases into 1 view for a holistic
- One Click Automation – Easily add new capabilities that are one-click away, like Chatbots, Eligibility checks, etc
- Guided Workflow – Integrate your guided workflow, we can create perfect-process-proof workflows for you
- Process Mapping is often combined to identify the absolute fastest possible path for work to flow, and then reverse engineer and standardize for scale to realize greater ROI
- Usage Analysis – Identify which tools your agents spend the most time in, and then precisely drive efficiency